Privacy Policy 


 

This privacy policy explains how Covers and Linings Ltd, company registration number 3099889 of Unit 10 Woodside Road, Eastleigh, Southampton, Hampshire, SO50 4ET. (“Covers and Linings, our, we or us”) uses any personal information we collect about you through Covers and Linings Ltd.
Covers and Linings Ltd may change this policy at any time in which case we shall notify you of any changes to this policy by noting this on this website at http://www.eventinteriors.com/privacy-policy . The changes will apply to your use of our services after we have given notice. If you do not wish to accept the new policy you should inform us and not continue to use our services. If you continue to use our services after the date on which the change comes into effect, this indicates your agreement to be bound by the new policy.
This policy was last changed on 28th August 2018.

What information do we collect about you?
We collect information about you when you make an enquiry with us and/or proceed to make a booking. We do not collect information through the use of cookies on our website.

Why do we collect this information?
Data Protection law says that Covers and Linings Ltd is allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:
  • When it is in our legitimate interest.
  • When you consent to it.
  • When it is necessary to fulfil contractual obligations.
  • When it is necessary to comply with the law.
  • When it is necessary to protect someone’s life.
  • When it is necessary to perform a public task in the public interest of for our official functions and the function has a clear basis of law.

For the purposes of the data we collect, we rely on legitimate interest or consent. A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we have detailed what it is below.
  

a. If you are a business or an individual acting in a business capacity, we rely on our legitimate interest to process your information in the following way:

 

What we use your personal information for:
Our reasons:
Our legitimate interests:

Fulfilling enquiries and information requests

Legitimate interest

Being efficient about how we respond to potential customers and clients

Providing estimates, proposals, CAD visualisations, samples

Legitimate interest

Being efficient about how we respond to customers and clients

Keeping you informed of plans and processes

Legitimate interest

Being efficient with our client account management

Following up post event or activity

Legitimate interest

Being efficient with our client account management

To carry out direct marketing

Legitimate interest

Keeping you up to date on the latest developments in our services

 
b. If you are a consumer/member of the general public, we rely on our legitimate interest to process your information in the following way:

What we use your personal information for:
Our reasons:
Our legitimate interests:

Fulfilling enquiries and information requests

Legitimate interest

Being efficient about how we respond to potential customers and clients

Providing estimates, proposals, CAD visualisations, samples

Legitimate interest

Being efficient about how we respond to customers and clients

Keeping you informed of plans and processes

Legitimate interest

Being efficient with our client account management

Following up post event or activity

Legitimate interest

Being efficient with our client account management

 

How will we use the information?

We collect information about you to provide a response to your brief, to manage your booking, to be able to provide the required services and if you agree, to email you about other products and services we think may be of interest to you.

Covers and Linings Ltd will not share your information for marketing purposes with third party companies other than for transactional processing and delivering services.

 

Your name and contact details…
How we use your name and contact details
Why?

To provide a response to your brief, enquiry or request

We’ve got to do this to be able to provide you with a reply to your enquiry

Send you service messages by text, e-mail or phone

We may have to do this to manage your booking

Fraud prevention and detection

To prevent and detect fraud against either you or Covers and Linings Ltd – unfortunate, but absolutely essential

 

Your company information…
How we use your company information
Why?

For corporate and business bookings, we provide suitable responses to the brief

We use this to be able to provide the best response to suit your requirements

 

Your payment information…  

(Card number/expiry date/security/CVV code) We don’t store these details.

How we use your payment information
Why?

Secure a booking, take payment, give refunds, keep a record of deposits

We’ve got to do this to perform our contract with you

Fraud prevention and detection

To prevent and detect fraud against either you or Covers and Linings Ltd

 

Your contact history with us…

What your preferences are, information collected during your booking process or through post event feedback.

How we use your contact history
Why?

Provide customer service and support

We do this so you receive the best service from us

Provide you with the best solution

Providing the required services to suit your needs and preferences

  

Purchase and attendance history…
How we use your purchase and attendance history
Why?

Provide customer service and support

We do this to fulfil our obligation to you

Finding out what you, and other customers, like

To ensure we are giving you what you want

Payment record

We need to know you have paid and fulfilled your previous obligations so we can fulfil future obligations to you

 

Marketing…

We would like to send you information about our services by email that may be of interest to you. You may opt out of marketing emails at any time. You have a right to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please email sales@eventinteriors.com.

For new customers who don’t already exist on our database you can opt in to marketing purposes on our enquiry form on our website www.eventinteriors.com or you may be asked over the phone whilst making a telephone enquiry or reservation. This will be recorded on our system with a date and time stamp.

You have the right at any point to stop us from contacting you. If you no longer wish to be contacted for marketing purposes please email sales@eventinteriors.com. You will also have the option to opt out on every marketing email.

How long do we keep hold of your information?

We hold on to your information for as long as is needed to be able to provide the services to you, or for as long as is necessary to provide trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

  

Your rights…

You have many rights concerning your personal information/ Please quote your name and organisation (where applicable) together with your telephone number and/or email address on any requests. We would be grateful if you could clearly indicate what you would like to know or what information you want a copy of (this helps us to more readily locate your data.) Your rights include:

  • The right to be informed about whether, where and how your personal information is being used (like this notice)
  • The right to access the personal information we hold about you
  • The right to access with whom the date may be shared
  • The right to request the period for which the data will stored (or the criteria to determine that period)
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing to or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can also do through ‘unsubscribe’ options, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office (www.ico.org.uk)

If you would like a copy of some or all of your personal information, please email sales@eventinteriors.com or write to us at the following address: Covers and Linings Ltd, Unit 10 Woodside Road, Eastleigh, Southampton, Hampshire, SO50 4ET.

As part of this request, we will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

We will respond to all enquiries/subject access requests within 30 days. This may be extended to 90 days in exceptional circumstances for highly complex requests. You have the right to make as many access requests as you would like, however frequent and repeated requests may incur reasonable charges to cover the administrative time required. Should this arise, it will be discussed with you. You have the right to lodge a complaint with a supervisory authority. In the UK this is the ICO and you can find out how to do this online here: https://ico.org.uk/concerns.

  

Information security…

Covers and Linings Ltd recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Please be aware that communications over the internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countered before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We may need to pass your information on to a third party, in order to carry out services you have requested. Please see below for further information.

Third party service providers…

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers we only disclose the personal information that is necessary to deliver the service and we have a contract in place that required them to keep the information secure and not use it for their own direct marketing purposes.

Should we need to pass your information on to a third party, in order to deliver products and services, our third parties include (but are not limited too): Same day and overnight courier companies, install crew or for other purposes for which you have provided consent. We will ensure that the information is transferred securely and that the third party is aware of their obligations under our privacy policy.

Third parties will be required to remove your information from their systems as soon as it is no longer needed for the purposes it was shared for (for example providing services for an event).

Data storage & security systems…

Covers and Linings Ltd stores all personal data securely on either cloud storage systems or its own internal storage systems. All our cloud storage is kept in EU based or EU GDPR compliant data centres which are managed with sophisticated high level security systems. These storage services have their own data protection policies which we can provide you with on request. We choose storage providers with excellent security policies and systems to ensure minimal risk of data breaches and unauthorised access.

Our internal storage and communications systems are protected by high level, managed security systems, which are updated regularly.

Our IT infrastructure is managed by experts and is regularly reviewed to ensure security is constantly up to date.

Hard copy documents & destruction of data…

Covers and Linings Ltd only keeps information in hard copy where this is required, such as signed documentation (e.g. contacts) or where there is legal requirement to maintain original documents. All hard copy documentation containing personal data is stored securely in locked cabinets that are only accessible by employees of Covers and Linings Ltd.

Once hard copy documentation is no longer required, it is disposed of securely by shredding and incineration.

Other websites…

Should our website contain links to other websites, this privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy…

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 28.08.18.

How to contact us…

Please contact us if you have any questions about our privacy policy or information we hold about you.

Email: sales@eventinteriors.com

Address: Covers and Linings Ltd, Unit 10 Woodside Road, Eastleigh, Southampton, Hampshire, SO50 4ET

Phone: 02380623020

Copyright
© 2014 Privacy Policy


Address

Unit 10 Woodside road
Boyatt wood industrial estate
Eastleigh
Hampshire
SO50 4ET

Telephone

Telephone: 02380 623020

Email

sales@eventinteriors.com

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