• When it is in our legitimate interest.
• When you consent to it.
• When it is necessary to fulfil contractual obligations.
• When it is necessary to comply with the law.
• When it is necessary to protect someone’s life.
• When it is necessary to perform a public task in the public interest of for our official functions and the function has a clear basis of law.

For the purposes of the data we collect, we rely on legitimate interest or consent. A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. Where we rely on our legitimate interest, we have detailed what it is below.
  

 
b. If you are a consumer/member of the general public, we rely on our legitimate interest to process your information in the following way:

We collect information about you to provide a response to your brief, to manage your booking, to be able to provide the required services and if you agree, to email you about other products and services we think may be of interest to you.

Covers and Linings Ltd will not share your information for marketing purposes with third party companies other than for transactional processing and delivering services.

(Card number/expiry date/security/CVV code) We don’t store these details.

What your preferences are, information collected during your booking process or through post event feedback.

We would like to send you information about our services by email that may be of interest to you. You may opt out of marketing emails at any time. You have a right to stop us from contacting you. If you no longer wish to be contacted for marketing purposes, please email sales@eventinteriors.com.

For new customers who don’t already exist on our database you can opt in to marketing purposes on our enquiry form on our website www.eventinteriors.com or you may be asked over the phone whilst making a telephone enquiry or reservation. This will be recorded on our system with a date and time stamp.

You have the right at any point to stop us from contacting you. If you no longer wish to be contacted for marketing purposes please email sales@eventinteriors.com. You will also have the option to opt out on every marketing email.

We hold on to your information for as long as is needed to be able to provide the services to you, or for as long as is necessary to provide trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

You have many rights concerning your personal information/ Please quote your name and organisation (where applicable) together with your telephone number and/or email address on any requests. We would be grateful if you could clearly indicate what you would like to know or what information you want a copy of (this helps us to more readily locate your data.) Your rights include:

• The right to be informed about whether, where and how your personal information is being used (like this notice)
• The right to access the personal information we hold about you
• The right to access with whom the date may be shared
• The right to request the period for which the data will stored (or the criteria to determine that period)
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing to or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can also do through ‘unsubscribe’ options, and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office (www.ico.org.uk)

If you would like a copy of some or all of your personal information, please email sales@eventinteriors.com or write to us at the following address: Covers and Linings Ltd, Unit 10 Woodside Road, Eastleigh, Southampton, Hampshire, SO50 4ET.

As part of this request, we will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

We will respond to all enquiries/subject access requests within 30 days. This may be extended to 90 days in exceptional circumstances for highly complex requests. You have the right to make as many access requests as you would like, however frequent and repeated requests may incur reasonable charges to cover the administrative time required. Should this arise, it will be discussed with you. You have the right to lodge a complaint with a supervisory authority. In the UK this is the ICO and you can find out how to do this online here: https://ico.org.uk/concerns.

Covers and Linings Ltd recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Please be aware that communications over the internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countered before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We may need to pass your information on to a third party, in order to carry out services you have requested. Please see below for further information.

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. When we use third party service providers we only disclose the personal information that is necessary to deliver the service and we have a contract in place that required them to keep the information secure and not use it for their own direct marketing purposes.

Should we need to pass your information on to a third party, in order to deliver products and services, our third parties include (but are not limited too): Same day and overnight courier companies, install crew or for other purposes for which you have provided consent. We will ensure that the information is transferred securely and that the third party is aware of their obligations under our privacy policy.

Third parties will be required to remove your information from their systems as soon as it is no longer needed for the purposes it was shared for (for example providing services for an event).

Covers and Linings Ltd stores all personal data securely on either cloud storage systems or its own internal storage systems. All our cloud storage is kept in EU based or EU GDPR compliant data centres which are managed with sophisticated high level security systems. These storage services have their own data protection policies which we can provide you with on request. We choose storage providers with excellent security policies and systems to ensure minimal risk of data breaches and unauthorised access.

Our internal storage and communications systems are protected by high level, managed security systems, which are updated regularly.

Our IT infrastructure is managed by experts and is regularly reviewed to ensure security is constantly up to date.

Covers and Linings Ltd only keeps information in hard copy where this is required, such as signed documentation (e.g. contacts) or where there is legal requirement to maintain original documents. All hard copy documentation containing personal data is stored securely in locked cabinets that are only accessible by employees of Covers and Linings Ltd.

Once hard copy documentation is no longer required, it is disposed of securely by shredding and incineration.

Should our website contain links to other websites, this privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 28.08.18.

Please contact us if you have any questions about our privacy policy or information we hold about you.

Email: sales@eventinteriors.com

Address: Covers and Linings Ltd, Unit 10 Woodside Road, Eastleigh, Southampton, Hampshire, SO50 4ET

Phone: 02380623020